Work Planning and the Use of Innovation in Managing the Operating Room Construction Project to Completion

Abstract

This study investigates the influence of personal factors - gender, age, education level, and occupation - on planning, task management, and innovation use in the context of operating room construction projects. It aims to evaluate how these variables affect service delivery quality and satisfaction among users and service providers. Quantitative analysis was conducted across three main dimensions: service speed, staff facilitation, and project management success. The results show that gender, age, and education level do not significantly impact service delivery or perceived project quality, while occupational differences do affect staff facilitation and overall project success. High satisfaction ratings were observed for service speed, supported by modern systems and responsive communication, though weaker areas included integration with hospital appointment systems. The study further identifies the critical role of technological advancement in enhancing surgical outcomes and healthcare accessibility. These findings align with established models of service quality, emphasizing that successful operating room construction projects depend on user satisfaction, effective system use, and strategic communication. The study concludes by recommending improved communication practices, staff training, and greater technological awareness to ensure high-quality service delivery and sustainable innovation in healthcare project management.